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Client Service and Support
Service is the lifeblood of any organization. Everthing flows from it and is nourished by it. At POE client service is not just a department, it's an attitude.
Our client support specialists are committed to first listen and understand your specific requireents and then combine POE standard systems with unique solutions to meet your expectations. Everyone at POE is required to perform periodic reviews of your feedback against POE’s performance to ensure system effectiveness and client satisfaction.
We tell our employees we are in the Client Service business - we just happen to provide manufacturing services.
Our goal is to earn your trust and respect - to create relationships that endure. It's what we've been doing for over 21 years, and we're here to keep the tradition going.
Our commitment to client service
1. We commit to listen to you.
2. We commit to being polite, patient, and thorough.
3. We commit to timely and comprehensive responses.
4. We commit to protect our clients' information and privacy.
5. We commit treat our clients fairly, with dignity and respect.
6. We commit to undertake our work with honesty and integrity.
7. We commit to take into account the diverse needs of our clients
8. We commit to evaluate our performance based on clients' feedback.
9. We commit to provide clear information about our services that is reliable, accurate and up-to-date.
10. We commit to open to new ideas and always look for ways to improve our services to make it easier for our clients to get what they need.
Service: The high road to service is traveled with integrity, compassion and understanding...
people don't care how much we know until they know how much we care.